Outcome Measurement: Defining your program

This is the third in a series of six articles that discuss outcome measurement: what it is, how to do it, and most importantly, how it will help your organization. The content of these articles draws heavily on a framework...

Outcome Measurement: Charting the course

This is the second in a series of six articles that discuss outcome measurement: what it is, how to do it, and most importantly, how it will help your organization. The content of these articles draws heavily on a framework...

Charity Intelligence: Smart giving

When it comes to giving you could say Canadians are a pretty generous bunch. Considered the second most generous charitable donors in the world on a per capita basis, in 2008 alone they were responsible for donating $8.7 billion to...

Outcome Measurement: An introduction to mission delivery

This is the first in a series of six articles that discuss outcome measurement: what it is, how to do it, and most importantly, how it will help your organization. The content of these articles draws heavily on a framework...

Lessons learned in a nonprofit world: Are we trying to reach targets or clients?

Let's say you get funded and rewarded based on the number of clients who get jobs, but the dilemma is this: do you only take clients that have a chance at employment success instead of the hard-to-serve clients who won't...

Tools for nonprofit leaders: Conducting an organization review

Many high performing not-for-profit organizations engage an objective third party - with the required expertise - to conduct an organization review. This involves a rigorous evaluation of how effectively resources are being applied to serve an organization’s vision, mission, and...

Using metrics in not-for-profit organization management

To ensure we're all on the same page when reading this article, let’s establish the definition of metrics: metrics are measurements. Another published definition is: “Metrics are a system of parameters or ways of quantitative and period assessment of a...

Measuring greatness: Defining quality standards

Introduction I opened up my closet the other day and put on a pair of casual pants that I have had for three years. As I put them on, I thought about their excellent quality. They fit well. The plaid...

Evaluating your not-for-profit organization

Not-for-profit organizations are increasingly investing time and resources in planning: strategic planning, risk management planning, crisis management planning and more. Equally important is the task of evaluating the work and progress of the organization, especially as it relates to delivering...

Board assessment? Why bother?

Call to order! The chair has called order for the regular monthly meeting of your nonprofit board. You’re asked to speak to an item that you placed on the agenda - board assessment - a matter that’s been on your...
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