Let’s work together: The potential for cross-sectoral collaboration

When the Toronto Community Foundation (TCF) launched Playing for Keeps on August 16, it had the impressive backing of organizations and individuals from the private, public and nonprofit sectors. Leveraging the 2012 Ontario Summer Games and the 2015 Pan/Parapan American...

Nonprofits step up in the battle against bullying

It’s that time of year again. If you’re a parent of a school-aged child, things have become pretty hectic about now with the return to class for most kids this month. But the nerves kids feel as a result of...

For the public good: The pros and cons of going pro bono

In the ever-constrained nonprofit vernacular, there is perhaps no finer word than free. Or is there? A popular feature of the sector for years, pro bono services seem to be growing in popularity, as individual suppliers and established consultancies make...

Human Resources Q&A: Improving customer service

Our customer satisfaction surveys have been rating low for some time now. When we first noticed this, the organization introduced customer service training for all of our staff. Our staff express that they are more friendly and patient with clients...

Building a culture of innovation

The business world is abuzz with innovation. Why is it so important? In an increasingly crowded marketplace where new businesses pop up everyday, there is a need for companies to stay ahead of the competition and this is done through...

When volunteering is not a choice: a look at mandatory community service

Linda Graff’s voice grows firm as she insists that to use the term, court-mandated volunteering is to speak in contradictions. “Mandatory volunteering is an oxymoron. Volunteering is, by definition, voluntary,” she stresses. A long-time consultant in the in the nonprofit...

Evolve or Die: Why and how nonprofits are thinking differently about our organizations

Editor's Note:  This is the second article in a multi-part content series that explores the shifting landscape and the move towards greater collaboration and shared services in the nonprofit sector. The first article, Thinking about sharing services? Don't assume it...

How to talk to people facing loss: Communication tips for front-line workers

The charitable sector is made up of organizations and people whose mission it is to help others in need. Every day, staff and volunteers help people facing trauma, financial loss, physical hurt, and stressful or frightening situations. Many people are...

Summer Connect: A novel way to engage clients and community

Picture this: you have no home, no identification, no wallet, no phone, no vehicle, no computer access, no food in your belly. There are services in your neighbourhood that can help, but how do you reach them? And how can...
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