Technology is changing the way we live, work and play – that much we know. But what if it also has the potential to transform how nonprofits demonstrate effectiveness, collaboration and transparency? What if technological innovations can improve the capacity...
Our customer satisfaction surveys have been rating low for some time now. When we first noticed this, the organization introduced customer service training for all of our staff. Our staff express that they are more friendly and patient with clients...
The business world is abuzz with innovation. Why is it so important? In an increasingly crowded marketplace where new businesses pop up everyday, there is a need for companies to stay ahead of the competition and this is done through...
Linda Graff’s voice grows firm as she insists that to use the term, court-mandated volunteering is to speak in contradictions. “Mandatory volunteering is an oxymoron. Volunteering is, by definition, voluntary,” she stresses. A long-time consultant in the in the nonprofit...
Editor's Note: This is the second article in a multi-part content series that explores the shifting landscape and the move towards greater collaboration and shared services in the nonprofit sector. The first article, Thinking about sharing services? Don't assume it...
The charitable sector is made up of organizations and people whose mission it is to help others in need. Every day, staff and volunteers help people facing trauma, financial loss, physical hurt, and stressful or frightening situations. Many people are...
Picture this: you have no home, no identification, no wallet, no phone, no vehicle, no computer access, no food in your belly. There are services in your neighbourhood that can help, but how do you reach them? And how can...
Editor's Note: This is the first article in a multi-part content series that explores the shifting landscape and the move towards greater collaboration and shared services in the nonprofit sector. The series continues with a follow up article entilted Evolve...
Hiring a consultant can be an expensive proposition, but sometimes not hiring a consultant can cost even more. The challenge for nonprofits and charities is to figure out how to maximize the value of the consultants they hire. Anita Gaffney,...
When the Sault Ste. Marie Soup Kitchen Community Centre first opened in the city's west end nearly thirty years ago, the modest space — a former liquor store — adequately served those who came for meals. As the organization grew...
