Governance Q&A: When being told to do something feels wrong

I am a program manager, delivering human service programs in my region. I have been told to do something that feels all wrong. I can't break confidentiality to tell you what it is. I went through our code of conduct...

A hitchhiker’s guide to project change

Introduction The previous article discussed the reasons for scope change and how to recognize when changes may be on the horizon. The key question that it did not address is "how". How does the team manage change? This article revisits...

The tri-process model for trans-organizational system (TS) effectiveness

Many academics and government experts are exhorting community developers, practitioners, and private sector managers to partner and collaborate. Although some inter-organizational systems, such as industry councils, have been around for many years, few primers exist as to how to do...

The ups and downs of offering and accepting pro bono work

Here's a pop quiz. What is the definition of pro bono? Is it: (a) services performed at no charge? or (b) for the public good? We've come to think of pro bono as a synonym for "free" or "no charge",...

Winds of change: Scope management

Introduction Lola began her project to develop a donor database about eight months ago. When she started the project, the database was to include only people who had donated to the agency. However, the programmer recently put in functionalities related...

Planning for the unexpected: Managing project risks

Introduction Many concepts presented here build on a previous article by the same author. Read "Bad things that can happen to good people: Identifying project risks" for some more background. As Lola sat down in the café where I was...

Capacity building in the not-for-profit sector

Organizational capacity has been defined by the Panel on Accountability and Governance in the Voluntary Sector as "the human and financial resources, technology, skills, knowledge and understanding required to permit organizations to do their work and fulfill what is expected...

Bad things that can happen to good people: Identifying project risks

Introduction I just about rolled off my chair at the restaurant when Lola asked whether I had ever run into an unexpected situation that threatened to derail a project. As I wiped tears of laughter from my eyes, I wondered...

Managing organizational change on the run

Introduction We all know that the only constant is change. If you've been wondering how to manage change within your organization this article may provide some answers. The Common Change Model & Why It Doesn't Work The common model of...

When the rubber hits the road: Managing the project plan

Introduction Robert Burns insightfully noted, "The best laid schemes of mice and men oft go agley." He probably was not writing about project management in that poem, but this particular line could apply to almost any project ever conceived. The...
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