211 published the 211 Canada Needs Data Dashboard and the 211 Directory of Community Services based on data they collected from hundreds of thousands of calls, chats, and emails they received. The data 211 has collected provides real-time insights into the needs, challenges, and service gaps experienced by people across Canada. According to 211, the data plays a critical role in informing governments, service providers, and community partners about emerging trends, unmet needs, and where systems are under pressure.

The dashboard provides insight into high-need areas, including housing and food security. The data also aims to guide more responsive, equitable, and effective community and policy decisions, according to 211. To access the 211 Canada Needs Data Dashboard and the 211 Directory of Community Services, click here.