Navigating Conflict with Confidence: Practical Skills for Nonprofit Leaders

Conflict is an inevitable part of any workplace, and in the dynamic environment of nonprofit organizations, managing conflict effectively is essential for maintaining team cohesion and advancing organizational goals. Unresolved conflicts can drain valuable time, reduce productivity, and negatively impact morale among team members. This 3.5-hour interactive workshop is specifically designed for nonprofit staff who are in roles that require them to navigate and resolve conflicts within their teams and with external stakeholders.

Who Should Attend:

This workshop is ideal for nonprofit staff members who:

• Facilitate meetings, projects, or manage teams
• Frequently engage in planning and coordination activities
• Seek to enhance their conflict management and mediation skills
• Aim to foster a collaborative and respectful work environment

Benefits of Attending:

• Enhance your ability to manage and resolve conflicts efficiently
• Improve team dynamics and organizational effectiveness
• Foster a positive and collaborative workplace culture
• Equip yourself with skills that contribute to personal and professional growth

Workshop Format:

• Interactive Sessions: Engage in sample scenarios and group discussions to practice conflict resolution techniques in real-time
• Practical Tools: Receive handouts and resources that can be applied immediately within your organization
• Collaborative Learning: Share experiences and strategies with peers to build a supportive network for ongoing conflict management

Learning Outcomes:

• Master a 5-step process to move from conflict to collaboration: Learn a structured, step-by-step approach to guide individuals or teams through conflict toward mutual understanding and productive outcomes.
• Develop foundational mediation and negotiation skills: Gain confidence in facilitating difficult conversations and guiding parties toward mutually beneficial and inclusive solutions, even when emotions run high.
• Recognize and de-escalate intense situations: Identify early warning signs of conflict escalation and apply proven techniques to calm tensions and create space for constructive dialogue.
• Set the stage for successful resolution: Learn how to prepare and frame conflict resolution discussions effectively, ensuring all parties understand the purpose, process, and expectations before engaging.
• Build courage and confidence in conflict navigation: Strengthen your personal capacity to step into challenging conversations with clarity, compassion, and purpose, turning conflict into a catalyst for stronger teams and better outcomes.

Pramila Javaheri, Executive Director, ADR Institute of Ontario

Pramila is the Executive Director at ADR Institute of Ontario (ADRIO). She is also an engaging Speaker and Mediator with over 24 years of experience. She has worked with her clients to facilitate solutions by consensus that are practical and robust. Her experience in mediation includes workplace, residential and commercial properties, personal injury, employment and business-related contractual disputes, statutory accident benefits, community and criminal disputes.

Time: 1 pm (EST)

Length: 3.5 Hours