The Charities Directorate call centre has resumed its operations in order to address any questions you may have. The hours of operation are Monday to Friday (except statutory holidays) between 9 am and 5 pm, local time at 1-800-267-2384. We are working towards a gradual resumption of other services, such as online registrations, while audit activities continue to be suspended until further notice. 

To find out more about operating a charity, you can also review the Charities and Giving webpages.

As part of government actions taken in dealing with the effects of the COVID-19 pandemic, the Charities Directorate is extending the filing deadline to December 31, 2020, for all charities with a Form T3010, Registered Charity Information Return due between March 18, 2020 and December 31, 2020. This will allow charities more time to complete and submit their T3010, recognizing that charities will be focused on deploying their resources to address the effects of the COVID-19 situation.

Charities are also encouraged to register for CRA’s secure online services. Through My Business Account, you and your representatives can access the new digital services for charities, which provide you with the ability to complete and file online Form T3010.

Find more information on tax and benefits measures to help support Canadians during the COVID-19 pandemic. As a reminder, you can apply for the Canada Emergency Response Benefit (CERB) in CRA’s My Account or over the phone.