Police officers, firefighters, miners, soldiers, construction workers. When we think of jobs that are fraught with danger, these are often the ones that spring to mind. Yet many of us know that staff at nonprofits are habitual victims of violence...
FOR EMPLOYEES Proactive measures Keep an eye on your coworkers if they are with a client. Have two front line workers on every shift if you can — as clients might be less violent when other people are around. Have...
Is there someone in your workplace — a domineering manager, a difficult co-worker, or maybe even a demanding client or customer — who drives you crazy? Are there people at your job who make you feel inadequate, unworthy, or just...
Bertrand Russell famously said, "We are all prone to the malady of the introvert who, with the manifold spectacle of the world spread out before him, turns away and gazes only upon the emptiness within. But let us not imagine...
A rapidly aging Canadian workforce, coupled with a decline in birth rates, creates a looming challenge for employers across job sectors — that of replacing retirees. In the nonprofit world, where limited funds and job insecurity are inevitable, the mean age...
Confronting performance issues is an area of responsibility that makes many managers uncomfortable. A common theme in leadership development programs and in assessments, it frequently comes up as one of the top areas needing enhancement. Having a strong foundation in...
When Erick came to Canada, he had a master's degree in psychology from an American university and over 10 years of experience in community work. He says now that he also had a "false sense of confidence" in his expectation...
Do you have any tips on how to develop an employee handbook to have processes and procedures in place so there’s consistency? A good place to start in the development of a handbook is to ask your people what information...
How do I manage workplace bullying in my organization? The following is a preventative approach to derailing workplace bullying behaviour. It requires strong leadership buy-in (at the executive or board level) that is supportive of the program, and recognition of...
I've been reading a lot about workplace bullying in the news lately, but I'm a little confused at the difference between a personality conflict and actual bullying. Can you provide specific examples of what actually constitutes workplace bullying? Workplace bullying...
